April 17, 2020

A time of crisis can bring out the best of humanity. Unfortunately, it can also bring out the worst—scammers and con-artists. While most of the world is pulling together to protect our vulnerable citizens, swindlers are finding opportunities amid the disruption to exploit people through a variety of deceitful tactics. The Federal Trade Commission (FTC) reports “scammers are taking advantage of fears surrounding the Coronavirus.” Combining fear with false claims (that often appear to be reputable) these scammers are using the fog of the global health crisis to perpetrate cybercrimes that may ultimately separate people from their money. At a time when people need to keep themselves, their families, and their finances safe—what can we do to protect our digital health against coronavirus?

1. Be especially wary of phishing emails related to “cures”

While sheltering in place helps to prevent the spread of the virus, it also makes us particularly reliant on the internet and digital forms of communication. Knowing this, a variety of internet-based scams have deployed sophisticated and far-reaching tactics via email and through fake websites, with Infosecurity Magazine reporting a 667% increase in phishing scams in less than a month. Be especially wary of any emails claiming to sell “cures” for the virus or emails appearing like shipment notifications.

2. Be very suspicious of any uninitiated contact related to your federal check

Now that there is a federal economic relief plan in place to provide qualifying citizens with government funds, consumers are fielding contact from scammers with empty promises of being able to secure their check faster. As displayed on the IRS.gov website, federal checks will be processed based on your previous tax filings, so no additional action is required. Do not give anyone your bank account information and do not send anyone money through PayPal or other online financial systems who are promising you faster access to your federal funds.

4. When in doubt, take steps to determine reputability

Many people are dealing with unemployment claims right now, which is only handled through each individual state. Be wary of any person contacting you about the status of your unemployment claim and when in doubt, find a reputable phone number and inquire before offering any personal information like your social security number or home address. Similarly, do not click links of websites claiming to help you secure your unemployment insurance money. Instead, find a phone number and call them. Becoming a victim of identity theft and falling prey to a coronavirus scam is the last thing anyone wants to be worried about during this unprecedented time. By remaining especially vigilant to what you’re clicking on and who you are giving your information to, you can help make sure scammers don’t capitalize on your financial health while the world is focused on protecting its physical health.

Please contact us immediately if you get a questionable call or email. We are very happy to help you stop these bad actors in their tracks – and to help you protect your hard earned money. NEVER share personal information online or in a phone call unless you initiated it! If someone calls you asking for personal information, refuse, hang up, and give us a call! 719-544-6928

 

March 18, 2020

Minnequa Works Credit Union remains committed to health and safety of our members, our employees and the community during this unprecedented time surrounding the COVID-19 pandemic.  For these reasons we are following the guidelines of the CDC and increasing our social distancing protocol, which will involve shifting to drive-thru service only.  Beginning March 18th, 2020, our service lobbies will be closed until further notice.  Please be assured that Minnequa Works is in a very strong financial position and we have multiple ways by which to continue serving our members.

  • We have four locations in the city and all the drive-up lanes will continue to be open at our normal business hours.
  • Our Member Contact Center will continue to be available to assist with questions  or concerns via phone at 719.544.6928 and also by online chat.
  • Our Online banking and mobile banking are great options to use to transfer funds, review your transactions, or use bill pay.
  • Our Remote Check Deposit allows you the ability to electronically deposit checks and ATMs will continue to be available. In addition, have night drop boxes available that will continue to be checked.
  • Loans will continue to be processed by either calling 719.544.6928 or by accessing the loan application process directly from our website at www.mymwcu.com.
  • Limited staff will continue to be available in branches to assist as needed in person on a case-by-case basis.

We will continue to serve our members to the best of our abilities through the various channels that are available to help protect all those concerned and still fulfill your financial needs. We appreciate your understanding and patience during this challenging time.

 

Sincerely,

 

Jim Barber

CEO


March 15, 2020

Dear Valued Member:

Prepare – Don’t Panic”, that is what we are telling our staff and what we want to say to you.

We are here for you,  we “WORK” for you.  With the uncertainty of the situation surrounding the Coronavirus (COVID19) continuing to evolve, we understand that it is affecting all our lives in many ways.  We want to assure you that your team here at Minnequa Works Credit Union is fully committed to the safety and health of our members, employees and communities while ensuring minimal disruption to the services we provide to you.

Currently all MWCU locations remain open to serve you, operating under our regular schedule.  We ask for your patience.  We may take preventative measures to ensure the health of our employees and our members.  We may find it necessary to operate under reduced staffing or limit branch access.

We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations of steps we can take to help prevent the spread of the virus, including sanitizing entry door areas every hour and the teller counter surface.  We have provisioned all locations with hand sanitizer and cleaning supplies to support a clean environment.  We also want to encourage our membership to utilize the tools already available.

  • Monday – Friday, 8:00 am to 5:30 pm live person Call Center (719-544-6928)
  • Online Home Banking
  • Mobile Banking
  • Text Banking
  • TeleWorks 24/7 – Voice Response Banking (888-346-2733)
  • Online Bill-Payments
  • ApplePay – SamsungPay – GooglePay
  • Online Loan Applications
  • Remote Deposit Capture (Deposit a check with a picture sent with your phone)
  • Large ATM Network

We will continue to monitor this situation closely and continue to communicate any changes that may be required.  Throughout, it is our highest commitment to serve you to the best of our ability and minimalize any interruption to service.  Please be aware that our response time may be impacted, we will respond to all member contact as soon as possible.

In addition, for your safety and as a precaution, the Board of Directors has elected to not have the 83rd Annual Meeting on March 28th as scheduled. If you have already purchased tickets, please bring them back in to any branch for a refund. We will be notifying everyone in the future of any reschedule that may occur.

If you are having, or anticipate having, financial concerns because of the pandemic, know we’re here to help.

Sincerely,

Jim Barber

CEO, Minnequa Works Credit Union

 

If you aren’t enrolled for online banking, online billpay, and remote check deposit, now is great time!

 

Available services from home:

 

Online Banking

 

Full service online banking in your browser

Mymwcu.com

 

Mobile Banking

 

Download on your phone for Android or Apple – sign up or sign in!

 

Online Loan Applications

 

Mortgage – New Home Purchases

Signature Loan – Loans for any purpose

Remote Check Deposit

Take a picture of a check for deposit with your cell phone. Find it inside the mobile app

 

Credit Union Loan Payment

 

Can transfer directly to your loan from online or mobile banking

Can register an external account at another institution to transfer money to your loan payment

Can Pay Here with debit card or checking account transfer

More info here!

 

 

Other Services:

 

ATM Finder

Branch Finder

 

Online Billpay

  

 Pay non-Credit Union bills and loans electronically – water, trash, electrical. Make month end a snap!

 

Having problems?

Call us at 719-544-6928 – Live Call Center

Email us:

All Questions, transfers, balance checks etc: callcenter@mymwcu.com
Loan Questions: loans@mymwcu.com
Technical Support: callcenter@mymwcu.com or tech@mymwcu.com
Accounting questions: Automated Deposits etc: acct@mymwcu.com

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